Truedinkumbet Privacy Policy

Truedinkumbet (hereinafter referred to as “Truedinkumbet”, “Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is a company licensed and regulated by the Government of Curaçao and has its office registered at 9 Abraham De Veerstraat, Willemstad, Curaçao. Truedinkumbet is registered under the master license of Gaming Services Provider N.V. #365/JAZ.

This privacy policy outlines our policies and procedures on how we collect, manage, and use your personal information when you are using any Truedinkumbet branded pages, websites, mobile phone or tablet applications that are owned and/or operated by us, or any other methods that we use to make our service available to you. All information we gather from you will be kept confidential and secure. We promise to use, manage, and disclose your personal information in compliance with applicable Privacy Acts and this privacy policy.

By using the Website, you confirm that you have read, understood, and agreed to our privacy policy in full and that you agree to comply with it. In using the Websites, you agree to be bound by the terms of this Privacy Policy. If you do not agree to this privacy policy, please do not use this Website. Truedinkumbet reserves the right, in its sole discretion, to review, amend, and update any part or all information of the privacy policy at any time without prior notice, and the changes will be effective immediately upon posting on the site. It is your responsibility to review this privacy policy regularly and remain familiar with its terms.

1. Personal Information

Truedinkumbet may collect the following information about you:

• Name
• Email Address
• Personally Submitted Preferences
• Date of Birth
• Country of Citizenship
• Physical Address
• Identification Number
• Government Issued Identification
• Location Data
• Device Information
• IP Address
• The information you submitted to Truedinkumbet when creating an account.
• Your conversations with our employees.

2. The Purposes of Collecting Your Personal Information

Truedinkumbet will only use lawful and fair ways to collect information about you for the following purposes:

• For Know-Your-Customer (KYC) identity verification.
• If you opt to receive Truedinkumbet’s marketing communications.
• To approve your application for Truedinkumbet membership or any affiliated subdomains.
• To deliver and enhance our services to you as a member.
• To verify your identity and confirm your membership for security reasons and legal compliance.
• To maintain your membership account.
• To enhance the website and telephone user experience, or to create, develop, and customize services and/or products that meet your preferences, including market research and promotional activities.
• To inform you of details about our products or services that we believe may interest you through email, SMS, or telephone communication.
• To compile aggregate data about members through demographic profiling and database analysis. Such data may be shared with potential and existing stakeholders for the purpose of facilitating more efficient business operations for Truedinkumbet.
• To answer your questions, comments, or requests.
• To assess Members' liability to pay goods and services tax and other relevant taxes.
• To comply with Truedinkumbet’s contractual, legal, and statutory obligations.
• To take necessary steps if Truedinkumbet suspects that unlawful activity or serious misconduct has occurred within our operations and activities.
• To establish, exercise, or defend any legal claims.
• To manage job applications.

Your personal information is essential for creating an account with us and accessing our services and assistance. Without it, you will not be able to register an account with us. You are responsible for ensuring that the Personal Information you provide to us is accurate, complete, not misleading, and kept up-to-date.

3. Truedinkumbet’s Marketing Communication and The Option to Opt-Out

Periodically, we may utilize your personal information to notify you about our products, services, and/or promotional activities of Truedinkumbet via email, SMS, telephone, or mail. Should you wish to stop receiving any or all parts of marketing or promotional information from Truedinkumbet, please contact us by email at any time at vip.truedinkumbet@gmail.com. We are happy to assist you.

Occasionally, we may reach out to you via the contact methods you provided during your membership registration for the management and administration of your Truedinkumbet account. Please be aware that your decision to opt-in or opt-out of our marketing communications will not impact such administrative communications.

4. Handling of Your Personal Information

We are committed to making sure all personal information collected, used, or disclosed is correct. Additionally, all personal information is encrypted and stored in a safe and secure environment that can only be accessed by authorized persons. We will only collect and store the personal information listed in this privacy policy, and it is collected through your use of our Website and/or Services for the purpose(s) of resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with applicable laws.

Once the personal information is no longer necessary for any purpose allowed under applicable laws, including our legal or operational obligations, Truedinkumbet will take action to destroy or permanently de-identify the personal information we hold about you.

5. Protection of Your Personal Information and Underage Gambling

By registering an account with us, you acknowledge that there is no guarantee that data transmission over the internet is completely secure. Therefore, Truedinkumbet hereby declares that we cannot guarantee or warrant the security of any information you transmit over the internet. You are fully responsible for the personal information that you transmit to Truedinkumbet. However, Truedinkumbet will make every effort to safeguard your personal information from the risk of misuse, loss, and unauthorized access, modification, or disclosure using password-protected systems and databases and Secure Socket Layer (SSL) technology once your personal information is completely transmitted to our Website. Your use of our Services or the act of providing personal information to us will be deemed as your agreement that we may contact you via the contact methods you provided regarding issues of security, privacy, and administration.

All related parties in Truedinkumbet, including employees, agents, and contractors, will take all reasonable steps to keep every member’s personal information and trading behavior confidential. However, Truedinkumbet cannot guarantee the security and confidentiality of public information. Public information includes, but is not limited to, information that is posted on bulletin boards or uploaded to social media (for example, Facebook, Instagram, Twitter, and Chat Rooms).

Except as otherwise expressly included in this Policy, this Policy addresses only the use and disclosure of information we collect from you. We are unable to ensure the protection of any information that you provide to a third-party online site that links to or from the services, or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party. We encourage you to conduct your due diligence in reviewing their privacy policy before you disclose your personal information to others.

Truedinkumbet is determined to do everything in our power to prevent children from using our services by rejecting them and their personal information from creating a wagering account. While we are doing our part in preventing underage gambling, parents or guardians should take the initiative to monitor their children’s internet use, such as installing internet screening software and signing out of your account after you finish wagering. This also applies to people who share a computer with another person. The responsibility of protecting the confidentiality of your account information, such as username and password, falls on you.

6. Access to Your Personal Information

To access the personal information that we hold about you, you may click the “Settings” link on the website or reach out to us by email at vip.truedinkumbet@gmail.com. If your request is reasonable, we will grant you access to your personal information within a reasonable timeframe. If we find that giving you access to your personal information violates applicable privacy principles, including where it may negatively impact the privacy of another individual, we will not grant access. However, we will try another approach to fulfill your request.

For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

7. Removal of Personal Information

In the event that Truedinkumbet no longer has a legal basis to continue to process or store your personal information, you may request that we delete or remove it. Even so, Truedinkumbet reserves the right not to comply with your request if there is a legal obligation to keep your data. Please note that under GDPR Article 17(3)(b), legal requirements take precedence over the right to be forgotten. Therefore, we may retain your data for five years. After this, we will be able to process your request.

To request the removal of personal information, please contact us by email at vip.truedinkumbet@gmail.com.

8. Contact & Data Protection Officer (DPO)

We have appointed a dedicated Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below:

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

9. International Data Transfer

We may transfer, process, and store the personal information of our users in other countries that may have data protection laws different from those in your country. We strive to protect your personal information in accordance with the requirements of applicable laws.

10. Legal Basis for Handling Your Personal Information

In accordance with the EU General Data Protection Regulation (GDPR), Truedinkumbet’s handling of your personal information is backed by the following lawful bases:

• Performance of a Contract: Your personal information is needed for Truedinkumbet to execute our contract with you.
• Legitimate Interest: While Truedinkumbet processes your personal information to advance our legitimate interests, we ensure these interests do not override or conflict with your interests or fundamental rights and freedoms.
• Consent: At times, Truedinkumbet requires your consent to process your personal information.
• Compliance with Legal Obligations: Truedinkumbet may process your personal information to fulfill our legal obligations.

11. Supervisory Authority

For users who are living in the European Economic Area who believe our data processing procedure breaches applicable law, you have the right to file a complaint with a supervisory authority.

Please note that we may have to withhold access to your personal data in certain situations, for example, when we are unable to confirm your identity or where the data requested is of a confidential commercial nature, or in the event we receive repeated requests for the same data.

Please also note that we may use our discretion in allowing the corrections requested and/or require further documentary evidence of the new data to avoid fraud and inaccuracy.

12. Cookies and Tracking Technologies

Like many world-class online services, Truedinkumbet uses "Cookies" and similar tracking technologies to enhance your experience. A cookie is a small text file stored on your device that allows us to recognize you.

• Essential Cookies: Strictly necessary for the operation of our website (e.g., allowing you to log in and access secure areas).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website (e.g., remembering your choice of language or region).
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant to your interests.

13. Data Sharing with Third Parties

To provide a seamless gaming experience, we may share specific data with trusted third-party partners. This sharing is conducted under strict confidentiality agreements:

• Game Providers: Companies like Evolution Gaming, Pragmatic Play, etc., to verify game rounds and facilitate gameplay.
• Payment Processors: To facilitate deposits and withdrawals securely.
• Identity Verification Agencies: To perform KYC checks and prevent fraud.

14. Data Retention Period

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. Under anti-money laundering laws and licensing regulations, we are required to keep personal data and transaction records for a minimum of 5 to 7 years after an account is closed.

15. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.