Truedinkumbet Help Center

Truedinkumbet (registered address: 9 Abraham De Veerstraat Willemstad, Curaçao), is one of Asia's leading safe and secured brands. We are licensed and regulated by the Government of Curaçao and operate under the master license of Gaming Services Provider N.V. #365/JAZ, offering distinguished and prominent state-of-the-art Live Dealer Casino, Sports, Slots and many more. Discover real exciting gaming entertainment with attractive promotions, bonuses, highest rebates and loyalty program in Truedinkumbet.

Below are the currency options that are accepted by Truedinkumbet:

• Australian Dollar (AUD)*
• Crypto Currency (CRYPTO)*

Enter https://truedinkumbet.com, via any phone browser.

We make it hassle-free, fast, and simple to open your account at Truedinkumbet. On the home page of Truedinkumbet website, click on the "Join" button on the top left-hand corner of the page and you will be brought to the registration page.

Please fill in the following information:

Contact Number
- Please name a unique identifier that you will use to login with.

Password
- Password must be between 8 to 20 characters long and consist of at least one uppercase letter (A-Z), lowercase letter (a-z), and number (0-9). Special characters such as !@#$% are allowed. Always remember to keep your password confidential.

Full Name
- Please make sure that you enter a valid full name for payment verification purposes.

Note: Players must be at least 18 years of age to accept Truedinkumbet terms and conditions.

For situations where there is a password error, kindly check and make sure that your password is entered correctly. Your password must:

• Contain 8-20 characters
• Include uppercase letter, lowercase letter and numbers
• May include special characters

If the issue remains unresolved, please do not hesitate to contact our Customer Service Support representative on Live Chat.

Our site is developed with your personal privacy and security as our primary concern. Truedinkumbet is regulated and will not disclose your personal information which employs the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

Truedinkumbet.com reserves the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for completing payments for services provided through our website

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. Internal access to all data is limited and strictly monitored.

By agreeing to these terms, you authorize and consent to us to undertake any verification checks from time to time as we may require or may be required by third parties (including but not limited to regulatory bodies) to confirm your personal information and ownership of the transactions/deposits made in your account. You also agree that from time to time, upon our request, you may be required to provide additional information and details regarding any of your personal information that you have previously provided to us, including information related to any deposits and transactions you have made with your account.

In order to protect your money, transactions and personal information, it is your responsibility to ensure that your user login information remains confidential at all times, and you shall be fully responsible for any misuse and/or unauthorized disclosure of your personal information to any third party. Except for the above-mentioned purposes, if you suspect that your personal information has been compromised or accessed by a third party without your knowledge or consent, you must report to us immediately whereupon we may provide you with new account details.

Any transactions made using the correct user login information and personal information will be considered as valid and binding. Only when we receive your report that your user login information or personal information have been compromised and your account has been suspended by us will the transactions be deemed void.

You will need to enter accurate information such as "Update Profile", "Banking Details", "Contact number", "Email Address" to get full validation. Please make sure your contact number and email address are correct before verifying it. Note: Please contact our Live Help if you need to change your email and phone number before the verification request is sent.

We may require you to change your user login information from time to time or we may suspend your account if we have reason to believe that there is likely a breach of security or misuse of our website/services. We may, at our sole discretion, change your user login information with prior notice to you.

Please read this information carefully for your own benefit.

Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Curacao Co.
Service refers to the Website.
Website refers to Truedinkumbet.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling
Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognized. Since our first day we think about this problematic and try out best to help. Under "Responsible Gambling" We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing.

Information and contact
Our Support will help you via livechat at all time without any additional costs for you:
Live Chat: here

Our Support will of course not give out any information about You without Your consent to anyone else In addition you also can take a self-test, if You are already gambling addicted at:
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

And you can also find additional information about gambling addictions at:
https://www.begambleaware.org/safer-gambling/

Helpful hints for responsible gambling at Truedinkumbet.com
We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:

• Set yourself a deposit limit: Before you start to gambling think about how much you can afford to gamble with according to Your financial situation. Play with amounts which are for fun and for Your entertainment
• Do not try to win back a loss at every cost: Try to not take to huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.
• Set yourself a time limit: Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
• Play smart: It is smarter to not play, when You are extremely stressed, depressed or under to much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.
• Take breaks: You should take breaks when You notice, that You get tired or can't concentrate anymore
• Only one account: To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.

Minor Protection
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You.
Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.

For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them:
https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion:
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

Live Chat: here

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

You are just a step away from placing bets in Truedinkumbet, you will need to fund your account using one of the following below deposit options:

• Bank Transfer via your local bank account
• Credit Card - Visa/Mastercard
• Cryptocurrency – USDT, Ethereum, Bitcoin, BNB, TRX, USDC, USDD
• Ewallet – Google Pay & Apple Pay

Notes:
Truedinkumbet is known for our speedy crediting of funds to your account and experience. Thus, please use the recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.

a. How do I make a deposit using Bank Transfer?
Bank Transfer is a deposit service that is available from the following countries only:
- Australia with AUD - denominated account

Step for Bank Transfer:
Step 1: Choose Bank Transfer as preferred deposit option
Step 2: Select preferred bank (For example: NAB, Westpac, ANZ, Commonwealth, etc.) and enter transfer amount
Step 3: Make transfer from member's bank to Truedinkumbet's deposit account displayed on page
Step 4: Once transfer status is successful, enter all required information on the page
Step 5: Upload a copy of the official receipt and click 'Submit'

Notes: Please note that your deposit through Bank Transfer will be processed and reflected in the Main Wallet when the funds are received by our bank.
The credit will be added once verification is completed. (Estimated time: 1 to 5 minutes)

For your data safety, please only use your personal crypto wallet to proceed with transaction. Truedinkumbet does not accept any third-party payments.
DO NOT include "Truedinkumbet" or any sensitive words related to gambling as a transaction reference.
Kindly note that the exchange rate for USDT fluctuates according to the market.

Withdrawal is fast and efficient. You can withdraw funds from your Truedinkumbet account via the following methods:

Documentary Requirements
When processing your withdrawal request, we may, at our discretion, request for one or more documents from you:

How do I withdraw funds using Bank Transfer?
Truedinkumbet allows members to request for withdrawals to be paid directly to their bank accounts. Bank Transfer is available to Truedinkumbet members registered from the following countries:
- Australia with AUD- denominated account

To request for a withdrawal to be paid into your bank account, select "Bank" under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:

• Bank Account Name
• BSB Account Number
• Bank Account Number
• PAYID Number/Email

For the safety/protection of our members' funds in Truedinkumbet accounts, we may, at our discretion, request from you one or both of the following documents:

• A copy of your photographic ID with clear visible photograph
• A copy of the bank account statement for the beneficiary account showing the account number and bearing your name (the account balances should be blanked off).

It is convenient for every member to scan these documents image and send to our customer service if required.

For the safety of your account and implemented measured, as long we have received all details needed and processed any information you are required to send us in accordance with the Truedinkumbet withdrawal policy, any withdrawal request will be sent to our designated team for efficient processing. Withdrawal will be processed within the following time frames below:

• Processing time: Within 15 minutes

Notes:
All transactions will be based on Banking processing time and policy. Please contact customer service support if funds are not received.

Truedinkumbet will NOT charge our members for any deposits and withdrawals made to their accounts. Thus, please be informed that many selected banks, e-wallets or credit card companies will have an additional transaction fee which Truedinkumbet will not absorb the charges. For better details with your bank, kindly check with your selected bank for the transaction fees. Truedinkumbet which may, at our sole discretion, have the right to terminate or remove the offer provided and firm policy on our terms & conditions applied.

There are 2 main categories of wallets - Main and Products wallet.

Truedinkumbet "Main Wallet" balance displays the total amount that you can withdraw via various banking methods or transfer to Products Wallet to fund betting transactions. All newly successful deposits are updated to this balance instantly.

The money in the Products wallet can only be used on the respective Products/Providers.

Every member will be able to transfer their funds from "Main Wallet" to the chosen "Product Wallet" or between products wallet by selecting the desired wallet from the TRANSFER FROM/TO drop down list. For any further assistance, kindly contact Customer Service Support.

Cryptocurrencies are a form of internet-based medium of exchange which leverages blockchain technology to conduct transactions between two parties. The most important feature of cryptocurrency is its anonymity, decentralization, and immutability.

Bitcoin (BTC) Cryptocurrency
Bitcoin is a digital currency asset which is the oldest and most popular cryptocurrency used globally. It's the first digital currency to use peer-to-peer technology to facilitate instant payments online.

USDT Cryptocurrency
USDT is a digital currency asset issued on the Ethereum, Tron, Polygon and Bnbsmartchain blockchains. Each USDT unit is backed by a U.S Dollar held in the reserves of the Tether Limited and can be redeemed through the Tether Platform. USDT can be transferred, stored, spent, just like bitcoins or any other cryptocurrency. You can transact USDT on Truedinkumbet using the ERC-20 protocol based on the Ethereum-based ETH network allowing for flexible deposits and withdrawals.

Ethereum (ETH) Cryptocurrency
ETH is a digital currency asset that operates on the Ethereum blockchain, which allows creation of smart contracts and decentralized applications (DApps). ETH is the second-largest cryptocurrency by market cap and can be purchased, transferred and staked in numerous cryptocurrency exchanges. You can transact ETH on Truedinkumbet seamlessly with the ERC-20 protocol which is fully compatible with the Ethereum blockchain.

There are several ways to buy cryptocurrencies. Here's one we can recommend: Create an account with a compatible wallet to store your cryptocurrency (example: Exodus.io). Use an Exchange or Trading platform that supports the cryptocurrency (example: Remitano.com, Binance.com, Huobi.com).

Choose a preferred payment method to make your cryptocurrency purchase. Ensure that you have entered your correct cryptocurrency wallet address to receive the newly bought currency.

Truedinkumbet's Supported Cryptocurrencies
Bitcoin (BTC), USDT and ETH

Deposit Using Cryptocurrency
Step 1 : Click on Deposit, select Crypto method and preferred network. (Select Bitcoin for BTC, USDT for USDT and ETH for ETH).
Step 2 : Log in to your wallet app > Scan the QR code for your cryptocurrency address.
Step 3 : Transfer the preferred cryptocurrency amount.

**A minimal transaction fee in selected cryptocurrency will be charged by your exchange/wallet for every successful cryptocurrency transaction. Please ensure you have enough cryptocurrency in your exchange/wallet.

Once the transaction is successful and has been verified by the system, your funds will be available in your Truedinkumbet wallet immediately. Please make sure to check and confirm the exchange rate as shown on the display while you transfer the amount.

For the latest cryptocurrency exchange rate, you can refer to it on the latest displayed rate provided on Truedinkumbet's portal.

The displayed price will be the final price that you need to pay. However, the exchange rate for cryptocurrencies fluctuates according to the market rate.

The transaction process varies depending on your chosen cryptocurrency wallet.

For USDT Standard transactions - Up to 3 minutes
For ETH and BTC Standard transactions - Up to 15 minutes

When selecting a cryptocurrency wallet, you should browse the available options and finalize on a wallet that delivers on your needs. Once you have set up a cryptocurrency wallet, you can use traditional payment methods such as a credit card, bank transfer or debit card to buy it. Once you have made your purchase you can transfer these funds to the address of your cryptocurrency wallet so you can carry out future transactions.

• Different cryptocurrencies have different wallet addresses, so please ensure that you're using the correct address for your chosen cryptocurrency.
• Be vigilant and make yourself informed of the restrictions of cryptocurrency in your location as this can affect your decision in choosing your wallet and exchange.
• Passwords and security keys can easily be forgotten, misplaced or stolen, so be extra careful with how and where you store your security keys and passwords.

We recognize that it's important for you to control your information so we are investing in features that will help you to easily manage and access some of your information within Truedinkumbet while you are using cryptocurrency with Truedinkumbet. Foremost, we recognize that protection of your data involves us, so we are improving our internal controls around employee access to data and data security incidents.

None of these steps are likely to impact the way you use cryptocurrency with Truedinkumbet. For support on anything related to GDPR, including how to access, inspect, update and remove your personal information with respect to Truedinkumbet, please email us at vip.truedinkumbet@gmail.com

Truedinkumbet's promotion may be sent directly to your inbox/SMS, so you can keep up to date with our most recent offers. Alternatively, you can visit our Promo page to view all available promotions, each with its respective terms and conditions. Do contact Customer Service if you have further enquiries on the Promotion or Terms and Conditions.

Notes:
Every member is advised to take note of the "How To Apply" section, if any, in order to participate and enjoy the bonus/cashback/rebates.

Instant Rebate is entitled to all Truedinkumbet members based on their Total Valid Deposit in all games. Promotion T&C will apply.

Instant Rebate will be calculated based on the deposit entitlement for each eligible product. The calculation will be based on the member's Total Valid Deposit in accordance with the rebate entitlement.

Instant Rebates will be finalised and released to members every 24hour. Our system will perform an daily computation of the rebates for each member, and members can claim them from the Instant Rebate page.

Rollover requirement is needed. Please contact Customer Service Support Live Chat for more details or related concerns.

Kindly log into Truedinkumbet and proceed to "History" > "Instant Rebate" > "Total Pending Claim". There will be a listing that indicates the pending rebates with their amount to claim.

Kindly log into Truedinkumbet and proceed to "History" > "Instant Rebate". There will be a listing that indicates the claimed records. To check details, click on "Rebate Period" to view the claimed rebates with their amount and valid turnover.

Truedinkumbet(registered address: 9 Abraham De Veerstraat Willemstad, Curaçao), is one of Asia's leading safe and secured brands. We are licensed and regulated by the Government of Curaçao and operate under the master license of Gaming Services Provider N.V. #365/JAZ, ensuring security and fairness. All transactions are closely monitored.

Truedinkumbet is committed to regulation and fairness for all our members. The Return to Player percentage, or RTP%, is a measure of returns awarded by a game as a percentage of all bets made. These values are mathematical calculations based on the game design, including all possible results and influencing factors such as number of decks, etc. They represent the expected average performance of the game over time. These values are based on historical records and do not necessarily represent expected future payouts.

Truedinkumbet uses Random Number Generators (RNGs) on all slots, fishing, lottery and arcade games to ensure that all the outcomes of games are random and fair.

In the unlikely event that a dealer makes a mistake, Truedinkumbet's casino Pit Boss will be called to adjudicate the situation. If the game can be continued, it will be resumed fairly. Otherwise, the game will be cancelled, and all bets will be returned.

No. All bets placed are final and cannot be reversed or cancelled.

Live Casino offers an exhilarating blend of traditional casino and cutting-edge technology. Whether it is Blackjack, Roulette, Baccarat or other classic games, you can enjoy the convenience and comfort of your surroundings while engaging in real-time interaction with professional live dealers.

Truedinkumbet offers a comprehensive selection of renowned live casino games, as listed below:

Live Casino

Sports refers to sports betting and is widely known for its diverse range of betting options and is a favourite among many. There are several providers that currently offer a variety of betting types in Truedinkumbet.

Truedinkumbet offers a comprehensive selection of renowned sports games, as listed below:

Sports

Virtual Sports are electronic games that generate visual feedback on a display device. Inspired by real sports, these games originated from fantasy sports that were drawn using paper and pencil. The use of computers has transformed these fantasy sports from local pastimes among friends to international online competitions played by professional players around the world.

Virtual sport is provided on Truedinkumbet, which contains a wide range of sport games that can be accessed through our online casino site:

Sports

Fishing has become the most popular arcade game that delivers exciting experiences for players when they explore the deep sea. Catch every single fish by aiming and shooting your power nets to reap the highest rewards. Here's your chance to experience true-to-life fishing adventure without going outdoors.

Truedinkumbet offers a comprehensive selection of renowned fishing games, as listed below:

Fishing

Lottery Games provide a straightforward and exciting way to try your luck and potentially win jackpots that could change your life.

Truedinkumbet offers famous lottery games for seasoned players and novice players:

Lottery

Slots Games provide a fun and easy gaming experience for any player from any part of the world. Immerse yourself in the most imaginative creations and designs in online gaming with a wide range of themes and game volatilities, all easily accessible on your mobile device.

Truedinkumbet offers a comprehensive selection of renowned slot games, as listed below:

Slots Games

4D Games are thrilling prediction-based games that allow players to select their desired four-digit number and place bets. Originating from traditional lottery games, 4D games provide an interactive gaming experience available on Truedinkumbet through well-known providers:

4D

Fast Games provides a variety of unique games such as aircraft crash simulators, lotteries, intuition games, and many others that seamlessly blend traditional casino gameplay with innovative elements. With easy-to-start rounds, fast-paced mechanics and multiplayer options, there's a diverse range of choices available:

Fast Games

Please ensure that you are logging in from a non-restricted country. Kindly clear all your cookies/cache and close browser. Then, open the browser to try again.

If your login is still unsuccessful, kindly re-check that you have entered the correct information and try again. If you are still unable to log in, please contact Truedinkumbet's Customer Service Support Live Chat.

There are different kinds of aspects of technical safety, hence, below are Truedinkumbet's major precautions that have been established. Physical safety - Our servers are placed on highly protected premises, where all employees have been screened with security clearance. Security breach protection - Our servers are protected by firewall system. Data integrity - All Truedinkumbet's communication between your browser and our servers is encrypted.

Truedinkumbet recommends Operating Systems, Browsers and Adobe Flash on below details:

Screen Resolution
For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.

Windows 7, Vista
- Internet Explorer 7 or later (download IE 9)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows XP
- Internet Explorer 7 or later (download IE 9)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows 2000
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)

Windows ME, 98
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)

Mac OS X 10.4 or later
- Safari 2.0.3
- Mozilla Firefox 2.0.0.20 or later
- Google Chrome (download Google Chrome)

Mac OS X 10.3 or earlier
- Mozilla Firefox 2.0.0.20

Mobile Devices
- Support Wi-Fi or 3G / 4G / 5G
- Capable phone with any browser (Chrome, Firefox, Safari, IE and others that is compatible)

Adobe Flash
Truedinkumbet advises using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash. This is strongly recommended.

We notice that a few features will be missing if you are using IE8 or lower since there is a limited support from Microsoft regarding the latest version of HTML5, CSS3, jQuery2.0, etc. Thus, please use higher IE version to have full usage.

To change to Desktop view simply click to the left top corner of the page > choose Desktop

If you continue to experience problems, please contact Truedinkumbet's Customer Service Support Live Chat 24/7 assistance.